Questions about the guide, something broken, a module that needs more examples, or a prompt that didn't land — we want to know. We read every message; we reply within two business days.
Choose what kind of note this is so we can route it properly. If you're on a deadline, say so — we'll move you up the queue.
Nine times in ten, the fix is one of these. We've listed them in order of how often they turn out to be the answer.
The most common cause: you're chatting in a regular conversation, not inside the Project. Open Claude → left sidebar → your wedding Project → start a new chat from within the Project. Claude only sees the Project's context when the chat lives inside it.
Second most common cause: the Project is empty. The setup guide has you load a context document as the first step — if you skipped that, add it now and re-try.
Generic prompts make generic replies. Before asking Claude to help, give it three specifics: who, constraints, what good looks like. "Write a toast for my sister" vs. "Write a 90-second maid-of-honor toast for my sister Mara, who got me into running when I was fifteen, for a semi-formal backyard wedding — warm, one joke, no tears."
When in doubt, copy the prompt from the module verbatim. We wrote them to include the right scaffolding.
The design pieces (moodboards, table settings, florals) need Claude Pro to unlock the design tools. A free account gets you writing but not images.
If you do have Pro and outputs still look off: give the prompt a reference point Claude can anchor to — a flower name, a specific color ("celadon, not sage"), an era, or a venue style. Abstract prompts produce abstract images.
Login links expire after 15 minutes. Request a new one from the Hub page and use it within the window. Check the spam folder if it doesn't arrive in 2 minutes.
Still nothing? Email us from the address you bought with — we'll reset you manually.
Conversations inside a Claude Project persist in your sidebar. If one disappeared, check "Archived" in the Projects menu. Claude also keeps a 30-day soft-delete for most accounts.
Lesson: export the big stuff. Every module that matters (budget, vows, timeline) has a "save this as a document" step — do that step.
If Claude is declining to help with something like a difficult in-law situation, a cultural tradition, or a family history that matters to your vows — rephrase. Tell Claude what you're trying to achieve ("I want to honor my late father without making the room cry"), give it permission ("this is for me, I'll edit before I read it aloud"), and stay specific.
If it's still declining and you think it shouldn't be, write in — we'll help you phrase it.
Your license is for you, your partner, and anyone helping plan your wedding — so yes, you can share the materials with your planner or maid-of-honor for the purpose of planning your wedding. You can't publish the written chapters anywhere public or give your login to a friend planning her own wedding — she should grab her own copy.